Courtenay & Campbell River: (250) 871-8333
Courtenay & Campbell River: (250) 871-8333
Effective Date: 6/2026
Willow Medical Aesthetics (”Willow Medical Aesthetics,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, https://www.willowmedical.ca/, contact our office, schedule appointments, or otherwise interact with our services.
This Privacy Policy has been prepared in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.
By using our website, you consent to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide, including:
If you become a patient, additional personal health information may be collected and maintained in accordance with applicable Canadian healthcare privacy laws.
Our website is intended for general communication only.
Please do not submit confidential medical or personal health information through our website’s contact forms. As noted on our website, patient-specific medical questions and treatment discussions should take place during your appointment with one of our providers. (Willow Medical Aesthetics)
When you visit our website, certain information may automatically be collected, including:
This information helps us improve the performance, functionality, and security of our website.
Our website may use cookies and similar technologies to:
We may use services such as:
These services may collect anonymous information regarding your interaction with our website.
You can disable cookies through your browser settings; however, doing so may affect certain website features.
We may use your information to:
Where required by law, we will obtain your consent before using your information for marketing communications.
If you choose to contact us or request an appointment, we may communicate with you by:
These communications may include:
You may withdraw your consent to receive marketing communications at any time.
Submitting an appointment request through our website does not guarantee an appointment.
A member of our team will contact you to confirm scheduling availability.
We may use trusted third-party providers to operate portions of our website and business, including providers for:
These providers are only given access to information necessary to perform their services and are expected to protect your information appropriately.
We do not sell or rent your personal information.
We may disclose information:
We maintain reasonable administrative, physical, and technical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially reasonable security measures, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure.
We retain personal information only as long as necessary to:
When information is no longer required, it will be securely destroyed or anonymized.
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children through our website without appropriate parental or guardian consent.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Subject to applicable Canadian law, you may have the right to:
To exercise these rights, please contact our office using the information below.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised Effective Date.
Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
Willow Medical Aesthetics
Website: https://www.willowmedical.ca/
Phone: (250) 871-8333
